Robust Multi-Channel Customer Journey Mapping Tool
“Deliver the best content on the best channel at the best time.”
Cross-Channel Customer Journeys
Customer journey software is often overly complicated, at IWB we keep it simple. We understand that your goal is to create and adapt customer journeys which lead to increased engagement rates and improved customer loyalty.
Utilise Customer Behavioural Data and Intelligence
Use tailored strategies that include welcome messages, purchase confirmation and data driven insights to help our predictive models deliver the best message to the customer at the right time.
Get Extraordinary Results
Customer journeys can be complex, the reporting on them does not have to be. We identify the KPIs that are the most important as well as the opportunities that most deserve your attention. Our reporting helps you adapt your communication strategy to focus on the right messages and channels that produce the best results relative to your KPIs.
- User friendly interface
- Linking to external web hooks
- Key administrative controls
- Marketing automation
- Coordination and unification of marketing channels
- New features every quarter
- Personalised support team
- Comprehensive dashboard